Frequently Asked Questions

FAULTY PRODUCTS:

If there is clear evidence of a faulty product, we will happily provide a replacement at no additional cost.

• The fault must be brought to our attention within 48 hours of delivery

• Please include your order number and clear photo/video evidence

• If reported after 48 hours, we unfortunately cannot accept the return

IF YOU’RE NOT HAPPY WITH YOUR PRODUCT:

Due to the nature of our products:

• If you do not want a replacement, we can offer a refund

• A small return fee will apply (this varies depending on the product)

• The item must be returned in its original condition

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Built for people who value clean sound, modern design, and smart choices. We curate premium audio and tech essentials that deliver comfort, performance, and everyday reliability—without the inflated price tag. Our range includes carefully selected UA products, chosen for quality that fits both your lifestyle and your budget.

“What exactly does UA mean?”

Unathorised Authentic, short for UA, means that these electronic products are manufactured with the same craftsmanship, using the same materials, in the same factories as the original product.

“What’s the difference?”

They weren’t run through the official brand’s quality control or given the green light for sale.

“Why do we do this?”

We believe that everyone deserves access to premium electronic products and in-demand models without having to pay a hefty price.

For all customer support, contact us via:

Website: Contact Us

Instagram: @shop.resonance.nz

Email: shop.resonance.nz@gmail.com

We aim to reply within 24 hours of any email received.

All orders will be charged in New Zealand Dollars (NZD). All tax is included in the price of our items.

TO BE UPDATED

TO BE UPDATED